Client Services Officer

Randstad is currently open to applications for Administrative, Customer Service and Case Management Professionals to join this not for profit within their Aged Care Services team. Working with a passionate team, initially as a part time (3 days p/w), this is a great opportunity to showcase your experience within a reputable and caring organisation in the Elderly Care sector. In this role you will coordinate and support a high standard of client care and service within a well established NFP. Bringing a positive, approachable and empathetic demeanour, you will play a pivotal role within the organisation as a customer service and case management professional.

Customer Service Coordinator

• Customer service, case management and administration
• Scheduling with and for internal and external stakeholders
• Collaborate with clients and third parties, via phone and email
• Electronic data management and filing
• Provide high attention to detail in reporting and distribution of records, in adherence to all relevant acts and regulations
• Phone and email correspondence with clients, internally and with third parties

The successful candidate will

• Demonstrate high competency in administration with an interest in elderly services
• Have previous experience working in administration, customer service or other relevant field
• Be driven by a positive, welcoming and empathetic attitude
• Strive for excellence in service delivery
• Passion for community and understanding of CHSP/HCP
• Hold a WWVP or be willing to attain and be able to pass a criminal history check

What’s in it for you?

• A great team culture alongside passionate and dedicated people
• Excellent remuneration and company benefits
• A beautiful office to work out of, with induction and training provided
• A connection with community where you will create tangible impact to members and clients, across the ACT

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.